1. Introduction

Welcome to Number HQ. These Terms and Conditions govern your use of our website and the purchase of our products. By accessing our website and purchasing our products, you agree to comply with these terms.

 

2. Company Information

Number HQ
90 New Town Row
Birmingham
B5 8LY
Email: contact@numberhq.co.uk

 

3. Products and Services

We specialise in selling premium, easy-to-remember SIM cards from major network providers. Please note:

• The value of individual Gold Mobile Numbers is perceived and may vary among individuals.

• Some SIM cards have an expiration date by which they must be activated. 

• To retain the assigned number, SIM cards must remain active; network providers may cancel numbers if not maintained. We do not accept responsibility for numbers once they have been sold and dispatched.
  
   

4.  Sim Card Activation Window 

Some SIM cards come with an expiration date by which they must be activated. All SIMs sold by Number HQ will have at least one month remaining for activation from the date of delivery, unless explicitly stated otherwise at checkout or in the product description.

It is the customer’s responsibility to activate the SIM within a reasonable timeframe. We cannot be held liable for any loss, expiration, or non-activation of a SIM card after one month from the purchase date.

We recommend activating your SIM as soon as possible upon receipt to avoid any complications.

5. Grading & Rarity Calculations
All numbers listed on Number HQ may be assigned a grade or category based on our proprietary grading system, which evaluates key factors such as structure, repetition, rarity, memorability, and flow.

This system was developed to offer a fair, consistent, and transparent way to assess the quality and value of mobile numbers — helping customers navigate the catalogue with greater clarity and confidence.

Grades are calculated using a combination of mathematical pattern recognition and trend-based popularity, allowing us to reflect broader demand and structural appeal without relying on personal judgment.

While no grading model can account for all preferences or niche appeal, our system provides a trusted baseline to support transparent pricing and consistent product experience across the site.

 

⚠️ Please note: While we aim for accuracy, minor errors or recalibrations in the grading algorithm may occur. These do not affect the usability or ownership of the number and will not constitute grounds for refunds or returns.


6. User Obligations

When purchasing from our website, you agree to:

• Provide accurate personal information, including your postal address, name, and payment details.

• Use the SIM cards for personal use or gifting purposes only. Reselling on competitor sites, including eBay, is prohibited. Breach of this condition entitles us to 50% of any profits made from such unauthorised sales.
  
   

7. Intellectual Property

All content on this website, including logos, text, images, and product descriptions, is the property of Number HQ. Unauthorised use or reproduction is prohibited.

 

8. Pricing and Payment

• Prices are listed in GBP and include applicable taxes.

• Payments are accepted via major credit and debit cards.

• All transactions are processed securely to protect your information.
  
   

9. Shipping and Delivery

• Products are shipped via First Class Signed For at a cost of £3.99. Orders over £50 qualify for free shipping.

• Orders placed before 3 PM (excluding Sundays) are dispatched the same day within the UK.
  
   

10. Returns and Refunds

Due to the nature of our products, we do not accept returns, refunds, or exchanges once a SIM card has been dispatched.
Every number sold is unique, unused and once assigned, it cannot be resold or returned.

However, in the event of delivery issues, we are committed to providing a fair and transparent resolution:

• If your SIM arrives damaged, we will do our best to issue a replacement for your original number.

• If your SIM is confirmed lost in transit by Royal Mail, we will offer a replacement number of similar style, sequence, and value where possible.

• If no suitable alternative is available or accepted, a full refund including postage will be issued.

• We must follow Royal Mail’s official timelines before confirming an item as lost.

We always aim to resolve these rare situations in a way that protects our customers and honours the uniqueness of our numbers.

 

11. Limitation of Liability

Number HQ is not liable for:

• The perceived value of SIM cards.

• Any loss resulting from the deactivation or cancellation of a number by the network provider due to inactivity.
  
   

12. Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom.

 

13. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page, and continued use of the website constitutes acceptance of the updated terms.

 

12. Contact Information
For any questions or concerns, please contact us at contact@numberhq.co.uk
or message us on WhatsApp - 075 07 07 0789